The Tourism Grading Council of South Africa (TGCSA) successfully held its triennial grading criteria review workshop in East London, marking a pivotal moment in shaping the future of tourism standards in the country.
This essential workshop brought together key stakeholders from the tourism industry, providing a collaborative platform to assess and refine the existing Tourism Grading Criteria. The discussions were driven by a collective commitment to ensure that these criteria not only meet the current needs of the industry but also align with future trends and evolving traveller expectations.
The workshop emphasised open dialogue, allowing participants to contribute their insights, recommendations, and expertise. Topics ranged from improving sustainability practices within establishments to enhancing customer experience and ensuring inclusivity.
This workshop forms part of the broader efforts of the tourism sector to remain dynamic and forward-thinking, ensuring that South Africa continues to attract and impress visitors from around the globe.
