POSITION: 2 x RESERVATIONS CLERK
CENTRE: HEAD OFFICE
BAND: B UPPER
Purpose:
To effectively render a professional reservation booking service to external clients for destination and accommodation bookings.
Requirements:
Grade 12 or NQF Level 4
One-year Certificate/Diploma in Travel and Tourism / Marketing or Equivalent
A minimum of 3 (three) to 5 (five) years’ relevant experience training; or,
Equivalent combination of education and experience
Computer literate with basic understanding of Pastel.
Ability to communicate in English.
Key Performance Areas:
Reservations (CRS): Make provisional bookings as well as confirming bookings for all and allocated booking numbers. Process walk in bookings, receipting and confirmation of bookings. Process refunds and cancelled bookings.
Marketing and product sales: Provide general, accurate and up-to-date information regarding ECPTA’s tourism products in order to close sales.
Administration: File receipts, booking and reservations and bank statements. Maintain and update filing system (refund file, reserve file, staff files, online files, promotions, Researcher file- discount files).
Customer Service: Provide information to clients and to queries about reserves, products and activities. Re-direct reservations around accommodation and other logistical requirements.
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In line with the Employment Equity Policy of the Eastern Cape Parks & Tourism Agency, preference will be given to suitable candidates from the designated groups. (Where applicable).
Closing Date: 30th April 2026.
Please forward your application to:
1) recruitment2@ecpta.co.za please specify the position you are applying for.
2) Please submit a comprehensive CV. Applications received after the closing date and/or those submitted to an address not listed above will not be considered.
3) If you do not receive a response within 30 days, please consider your application as unsuccessful.
The ECPTA reserves the right not to fill any advertised position.
